Why DaSH
Drishti endows utmost importance to its customers and constantly strives to deliver unsurpassed level of customer services which is a mission-critical in its overall growth and success. We take care of the ever-changing requirements of our esteemed customers and aspire to enhance our customers' satisfaction levels.
DaSH offers superior customer services in terms of:
Low Cost: DaSH offers efficient support direct from the headquarters without any intermediary level thereby minimizing the cost which in many other cases is more than the solution itself.
Professional Management: Equipped with a Digital Ticketing System to process and track all communications by and to our esteemed customers, DaSH not only provides assistance for troubleshooting but it also provides an interface for Engineering Services as well.
Easy Management: DCA offers a direct interface to Drishti's customers for generating ticket. Thus the customers can login from anywhere anytime and submit their requests. Moreover, the DTS allows both the customers and DaSH (DACX™ 24x7 Support Helpdesk) to holistically view and easily manage the submitted requests.
Transparency: DCA allows Drishti's customers to view their account details with complete information about their support plan and expiry dates. Moreover, the portal allows customers to track the current status of all the generated tickets so that the customers are duly informed of the resolution time, resources, personnel and view escalations corresponding to their requests thereby facilitating customer control.
Responsiveness: The support helpdesk at Drishti is available 24x7 via phone, chat and email in order to deliver prompt response to customers' queries. Moreover the Digital Ticketing system saves at least 50% of customers' time. With online request submission, the portal allows DaSH to offer quick resolution to its customers' requests. Moreover, with Time-based Automatic Escalation, DaSH ensures hassle free operations for its customers.
Fast & simple communications:The Live chat facility allows easy and faster communication exchange between customer and DaSH, thereby enhancing customer satisfaction levels.
Access Management: Access rights to view real-time status are provided on Privilege basis ensuring maximum security.Drishti allows its customers' to assign a maximum of five users for administrating the requests. The owner, who has authorized access to the DTS, can assign different rights and authorities for 4 other users. Thus he has total control over the request administration with easy management.
Direct support from Drishti: Support services by DaSH are provided direct from the DACX™ engineers without any external or regional escalations.
Change password and forget password: Customers can also change their passwords or generate new password in case they forget their password.
Apart from the DTS area, the portal also contains a feedback form in which customers can rate the service quality and receive complementary gifts in return. After thorough analysis, specific areas of concerns are given better attention as the support process is constantly enhanced with a customer-centric view. The portal also publishes latest news from Drishti so as to keep its customers apprised of Drishti's activities and updates.
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